Troubleshooting
Sign-in or OTP
Section titled “Sign-in or OTP”Confirm the destination, network, device time, and latest OTP. Wait before requesting another code. Never send an OTP to support.
Data did not refresh
Section titled “Data did not refresh”Confirm connectivity, reload once, and check the selected business and filters. Avoid making duplicate entries while the connection is unstable.
Sale or payment status is unclear
Section titled “Sale or payment status is unclear”Open Billing, the customer ledger, and the payment dashboard. Search by customer, amount, date, invoice number, or reference. Contact support before repeating an operation that may move money or stock.
Invoice or report will not open
Section titled “Invoice or report will not open”Allow downloads/pop-ups for the official EntryBook site, retry on a stable connection, and verify the reporting period. If only one document fails, provide its non-sensitive identifier to support.
Camera, barcode, or printing
Section titled “Camera, barcode, or printing”Grant only the required device permission, confirm the correct camera/printer, and test with a known barcode or sample bill. Keep EntryBook and the operating system current.
Still blocked?
Section titled “Still blocked?”Collect the time, page, expected result, actual result, browser/app version, and safe record identifier. Do not include passwords, OTPs, customer documents, full payment credentials, or API keys. Contact support.